Mastering the Difficult Conversations

Workshop Highlights:

  • Understanding Difficult Conversations: Build a foundation of what constitutes a difficult conversation and explore why we reinforce these beliefs through our thoughts and feelings.
  • Self-Reflection and Behavior: Dive deep into your own behavior and learn how to break away from negative thought patterns.
  • Effective Preparation: Discover strategies to prepare for conversations without overthinking or expecting the worst.
  • Managing Reactions: Respect that others will react, understand why this happens, and learn techniques to mitigate negative outcomes.
  • Confident Feedback Conversations: Gain practical insights into holding confident and constructive behavioral feedback conversations that support workplace success.
  • Primitive Behaviors and Emotional Reactions: Develop a deeper understanding of the drivers behind primitive behaviors and emotional responses.

Workshop Options:

  • A fast-track, 1-day session
  • A comprehensive, 2-day masterclass.